TOLLING SUPPORT FOR LINKT CUSTOMERS

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While most people stay at home, not all can. A lot of people still have important places to be and may use CityLink to help them get from A to B.

To support essential travel during this time, Transurban, the operator of CityLink, is providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit for travel on CityLink.

This includes healthcare workers, aged and disability carers, emergency service personnel, as well as people who may have lost their jobs or experienced a significant reduction in working hours as a result of COVID-19. 

Transurban Group Executive Victoria, Henry Byrne said the credit is about recognising that people and communities are affected in different ways in these unprecedented times and helping frontline workers and people who have lost income will mean they can still get to where they need to be, quickly and safely. 

“Many of our customers work in frontline services such as healthcare and use CityLink to get to and from work. We want to support them as they continue their important work during this uncertain time,” said Mr Byrne.

Transurban also recognises that many of its customers may have been financially impacted by COVID-19 and is responding through its dedicated hardship program, Linkt Assist.

Anyone facing financial or social difficulties can access support through Linkt Assist including more time to pay, fee waivers and payment plans.

Linkt Assist has also now been extended to support business owners, so businesses going through tough times and who may have difficulty managing their toll payments can receive tailored help. And to help improve cash flow, Transurban is expediting payments to its small business suppliers with a commitment to pay them within 14 days.

Anyone who may be eligible for the 3-month toll credit, or who is having difficulty in managing their toll payments is encouraged to contact Linkt Assist. More information is available at linkt.com.au/linkt-assist.

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