Telco Twins Mark and David Fazio from NBN provider MATE know too well the confusion people feel around making the switch, something we all have to do by 2020.

    These identical twin brothers started MATE three years ago, believing Australians deserve a local internet provider. With a call centre based in Australia it’s just like calling a mate who really understands what’s going on.

    “We all have to make the switch to the NBN and everyone at MATE has also gone through it personally, so we can certainly relate and give people honest and tailored advice,” says MATE General Manager Mark Fazio.

    These are the top three questions MATE gets asked, particularly from the inner west about the NBN.

    Are my NBN speeds different to others’?

    Technically the NBN, owned by the NBN co, should be the same everywhere and the majority of Australians can get decent NBN speeds. The problem with speeds though can come down to how you are connecting. A $70 modem compared with a more expensive model could make a vast difference. Also, weigh up how many “users” you will have in the household, as the number of people using the net at the same time can slow things down.

    You may want to consider buying a higher speed plan which means you will receive a better experience with the devices you have connected on your home service. MATE plans are all unlimited data hence you have piece of mind around how much data you use in your household.

    How can I get connected?

    People may think it’s very easy to get connected and can happen at the flick of a switch, but people need to understand that most connections require a technician appointment who can only usually offer appointment slots within a 4-hour period, and you need to be home. All NBN technologies are connected differently – some via a phone socket, others by NBN equipment installation. It’s really important to understand what type of NBN connection you have and what’s required if anything. MATE can certainly help you understand this as it’s a bit of a case by case situation. That’s why it’s also important to get a service provider who really cares and understands what is happening locally.

    Whose responsibility is it?

    Generally everything external to your home (boundary point of the land) is NBN’s responsibility and everything internal is your responsibility. For example, it’s the responsibility of the consumer to make sure the phone socket is installed in your house as NBN can’t do this. Once again, it’s really important to understand the ins and outs of the type of NBN connection you have or get a service provider who does.

    Why not get your MATEs to help? Just give us a call on 13 14 13 – we can have a chat and talk you through everything.

    (This article has been sponsored by MATE NBN)

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