As restrictions continue in Victoria, Transurban is providing toll credits to customers who have experienced reduced hours or income or have lost their jobs so they can still rely on CityLink for essential travel until the end of the year.
The toll credit program is in recognition of the significant economic impacts of COVID-19 on communities and supporting those who may be experiencing financial difficulty.
Linkt customers can apply by submitting an application online at linkt.com.au and if eligible, will receive toll credits for each time they travel on CityLink.
Transurban’s Customer and Communities Advocate Jane Calvert said the toll credit program for Linkt customers was initially running until 30 September but has been extended in recognition of the uncertain times.
“We’re a Melbourne born and based company and we know Melburnians are going through a tough time right now. It’s hard to predict what will happen in the next few weeks, let alone by Christmas, so it’s our hope that these toll credits provide a little bit of extra support and certainty,” said Ms Calvert.
The toll credit program has already provided over $5 million in toll credits to Linkt customers around Australia, amounting to hundreds of dollars per account. This includes special support for Victorian Frontline workers supporting the COVID-19 response during Stage 4 restrictions.
“As the situation with COVID-19 evolves, so too will our response. We’ll continue to look for ways to provided targeted support to help those impacted get back on their feet,” said Ms Calvert.
Transurban is reminding any customers facing financial or social difficulties that they can also access tailored support through Linkt Assist including more time to pay, fee waivers and payment plans.
Anyone who may be eligible for the toll credit, or who is having difficulty in managing their toll payments is encouraged to contact Linkt Assist.
More information is available at linkt.com.au/linkt-assist.